Social media is powerful for making as well as tarnishing brands and their image. Since people are free to express their views (both positive and negative) in the online space, it becomes all the more important for businesses to invest in online reputation management.
Online reputation management specialists are individuals who have a knack for generating positive PR about your products and services. They are also well-versed with social media technological tools that can enable them to provide damage control services with lightning fast response times.
We look at 4 important things that everyone should know about Online Reputation Management.
Why invest in online reputation management services?
The internet is like a jungle. There are no rules here. And that means that random people can post negative comments about your brand with no thought. Just one random tweet or comment is all it takes to tarnish a reputation that you have built with care over the years. That’s one main reason to go for digital reputation management services.
Is it prudent for me to go it alone in reputation management?
That’s highly not recommended. People who have built business are naturally biased towards their work. Chances are that they may not tolerate and respond to criticisms with the proper care.
And besides, you need someone who already has contingency plans for all kinds of hairy situations, and that too at a moment’s notice. It make sense to have a pro overseeing your online reputation.
Should reputation management be reactive or proactive?
You must have heard of the phrase that prevention is better than a cure. And it is true for digital reputation management as well. Most online reputation managers believe that firefighting a brewing crisis ends up costing more than having preventative measures in place.
Even from a financial point of view, proactive reputation management is more preferable to the alternative.
How can people get started with online reputation management tracking?
The first thing to do is to set up a Google Alert for yourself. Maximize your Facebook page with privacy settings. Don’t post a lot of personal information on social media profiles. In short, get out of the oversharing syndrome.